Bills Submitted
1,346
submitted this month
Bills Funded
99.9%
of eligible bills funded this month
Health Events
Injury
50.5%
Pregnancy
22.9%
Illness
11.6%
Wellness
10.5%
Other
4.4%
Average Ask This Month
Ages 0-54
$85
Ages 55-64
$165
Families (4+ Members)
$245
Ineligible Bills Submitted
4.27%
of submitted bills
ineligible for funding
Top 5 Ineligible Reasons
1
Annual Wellness Maximum Exceeded
2
Date of Service was prior to joining 
3
Previously diagnosed, documented, or symptomatic prior to joining
4
Dental Care outside of Annual Wellness
5
Supplements
Total Amount Crowdfunded
$18,593,569
across time
Average Time to Funding
6.54
Average days from a complete bill being submitted to all funds delivered into members account
Median Time to Account
7.00
Median days from a complete bill being submitted to all funds delivered into members account

Complaints Log

Complaints received this month by category.
Date of ComplaintComplaint CategoryDate of ResolutionResolution Category
10/6/25Member unable to scroll down on the VCA10/20/25Tech issued a fix
10/7/2025App showed low generosity score10/8/2025Tech issued a fix
10/7/2025Member did not receive the welcome email10/8/2025Tech issued a fix
10/7/2025Member was unable to update their own referral code10/8/2025Tech issued a fix
10/8/2025App showed low generosity score10/9/2025Tech issued a fix
10/14/25Member unable to withdraw funds10/14/2025Funds released to member
10/20/2025Member was unable to create a login10/20/2025Tech issued a fix
10/20/2025Member unable to create an event10/23/2025Member deleted and reinstalled app
10/27/2025Promo code page was still active and member tried to sign up with that code10/29/2025Provided member with a new code
10/31/2025Member unable to view events11/11/2025Tech issued a fix