Delight Coordinator

About CrowdHealth

CrowdHealth is helping Members live boldly—without the fear and stress of traditional healthcare bills. No doctor networks. No huge monthly premiums. No annual deductibles. No surprises. We're a community-powered alternative to health insurance, enabling individuals to access and fund healthcare with transparency, simplicity, and control.

Purpose

To provide exceptional, personalized experiences for Members undergoing surgery or navigating challenging life events—ensuring every touchpoint is handled with care, efficiency, and a spirit of “surprise and delight.”

Scope

As a Delight Coordinator, you will serve as both a Surgery Concierge and a Member Experience advocate. You'll be responsible for arranging high-quality surgical care and seamless travel experiences, while also collaborating with internal teams to deliver meaningful, compassionate gestures to Members facing hardships. This role is equal parts logistics wizard, empathetic problem solver, and experience curator.

This is a full-time remote position reporting to the Head of Operations.

Expected Outcome

CrowdHealth Members feel deeply supported and cared for during vulnerable health journeys—resulting in:

• Seamless surgical planning and travel experiences
  ‍
• Meaningful, personalized support during difficult life moments
  ‍
• Strong vendor partnerships to facilitate Member care
  ‍
• Increased Member satisfaction and loyalty through high-touch interactions

Responsibilities

Surgery Concierge Services

• Research and coordinate top-tier, cost-effective surgery centers based on medical needs and financial preferences
  ‍
• Arrange travel, lodging, and special accommodations for surgery patients
  ‍
• Deliver white-glove service throughout the patient journey, anticipating needs and offering thoughtful enhancements
  ‍
• Resolve logistical challenges quickly and calmly, ensuring a smooth process
  ‍
• Act as a consistent, caring point of contact for patients from start to finish
  ‍
• Establish and maintain strong relationships with medical, hospitality, and transportation vendors

Member Experience & Support

• Identify opportunities to “surprise and delight” Members during illness, hardship, or life transitions
  ‍
• Coordinate special gestures such as food deliveries, home services, or custom care packages
  ‍
• Source vendors and services that bring relief, comfort, or joy to Members in need
  ‍
• Collaborate with the operations team to ensure timely and thoughtful execution of support initiatives
  ‍
• Apply creativity, empathy, and resourcefulness to each unique Member scenario

Preferred Qualifications

• Experience in event planning, travel coordination, hospitality, or patient navigation
  ‍
• Background in medical tourism, concierge medicine, or luxury customer service
  ‍
• Understanding of cash-pay or insurance-free healthcare models

Skills & Competencies

• Organizational Excellence: Capable of managing multiple moving pieces with precision
  ‍
• Empathy & Compassion: A heart for supporting patients and Members in meaningful ways
  ‍
• Problem-Solving Agility: Resourceful under pressure and adaptable in complex situations
  ‍
• Relationship Building: Skilled in negotiating and nurturing vendor partnerships
  ‍
• Technical Proficiency: Comfortable with scheduling tools, booking platforms, and CRM systems
  ‍
• Member-First Mindset: Always looking for ways to elevate the Member experience

Job Type: Full-time

Salary: $60,000 per year
Benefits:

• Unlimited paid time off
• 3 months parental leave
• Equity
  
  

Schedule: Monday to Friday normal business hours
Location: Remote

‍Email resume and cover letter to Head of Operations, Bridget Babione, at bridget@joincrowdhealth.com.

‍