Care Advocate

CrowdHealth is helping Members live boldly without the fear and stress related to health care bills. No doctor networks. No huge monthly premiums. No annual deductibles. No surprises.

Purpose

To support and guide CrowdHealth Members as they find and fund high-quality, fairly priced health care outside the insurance system.

Scope

A Care Advocate comes alongside Crowdhealth Members, providing personalized assistance in navigating the healthcare system by:

• Onboarding new Members
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• Helping Members understand the ethos and goals of the Crowd
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• Providing ongoing Member support by answering questions and explaining processes
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• Forecasting and managing health event economics
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• Lowering health care costs by identifying and promoting well-informed, high-quality, fairly-priced options
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• Helping Members experience health care freedom as happily uninsured, cash pay patients

Outcome

Highly satisfied, informed, and thriving Members consuming high-quality, fairly priced health care. Measured by customer satisfaction, year-over-year member growth and retention, reduced health care costs, and high Community scores indicating Member generosity and savviness.

Responsibilities

Member Onboarding

• Make introductory contact with new Member to establish personal rapport.
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• Help Member download and use the CrowdHealth mobile app and online portal.
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• Review key Member Guide elements and ensure Members know where to access resources relevant to their Membership.
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• Educate Members on the Crowd’s guiding characteristics: Savvy, Generous, Like-minded, Health aware, Responsible, and Accountable.

Health Event Management

• Communicate with Member upon the opening of each new health event.
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• Identify and recommend high-quality, fairly priced practitioners and facilities to meet Member care needs.
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• Help Members see the value in choosing high-quality care that may be available at a lower price than other options.
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• Support Members in navigating their health care as cash-pay (uninsured) patients.
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• Calculate and communicate relevant savings when a Member opts out of a more expensive care option for a recommended, lower-priced practitioner or facility.

Ongoing Member Support and Retention

• Answer New Member questions in a timely and friendly manner.
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• Make note of common Member questions to be addressed in educational content and Member resources.
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• Maintain appropriate communication with Members regarding both existing and anticipated health events.
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• Establish and use appropriate workflows and processes to ensure Member needs are addressed consistently and excellently.

Qualifications‍

Prior experience in healthcare services or administration preferred.Must possess a passion for helping people overcome a complicated and burdensomeU.S. healthcare system.

Skills

• Excellent listening ability, to give full attention when communicating with a Member.
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• Empathy, to connect with and understand the needs expressed by Members.
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• Critical thinking, problem solving, and active learning, to understand and recommend the best solutions to Members’ issues and questions.
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• Discernment and strong decision making, to simultaneously evaluate multiple stakeholders and their needs and offer excellent solutions to complex problems.
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• Effective speaking and teaching skills, to convey information relevantly and succinctly, both to Members and to health care practitioners/administrators.
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• Proficiency at technology, with experience using customer service software such as ZenDesk.
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• Organization, with a keen attention to detail and a precise understanding of what a CrowdHealth Membership includes.
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• Strong care coordination and communication abilities, with a calm, sincere attitude and a sympathetic disposition, to provide emotional support to Members when they need care the most.

Job Type: Full-time

Salary: $60,000 per year
Benefits:

• Unlimited paid time off
• 3 months parental leave
• Equity
  
  

Schedule: Monday to Friday normal business hours
Location: Remote

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‍Email resume and cover letter to the Operations Advocacy Manager, Andrea Langley, at andrea@joincrowdhealth.com.