Transparency Files

August 2026

Bills Submitted

3,870

submitted this month

Bills Funded

100.00%

of eligible bills funded this month

Health Events

Injury

48.9%

Pregnancy

20.6%

Illness

13.6%

Wellness

13.1%

Other

3.7%

Average Ask This Month

Ages 0-54

$80

Ages 55-64

$160

Families (4+ Members)

$240

Ineligible Bills Submitted

4.94%

of submitted bills
ineligible for funding

Top 5 Ineligible Reasons

Annual Wellness maximum exceeded

Previously diagnosed, documented, or symptomatic prior to joining

Submitted more than 6 months past the date of service

Quarterly special outside of correct quarter

Dental care outside of Annual Wellness

Total Amount Crowdfunded

$36,812,938

across time

Average Time to Funding

7.72

Average days from a complete bill being submitted to all funds delivered into members account

Median Time to Account

Median days from a complete bill being submitted to all funds delivered into members account

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Complaints Log

Date of Complaint	Complaint Category	Date of Resolution	Resolution Category
8/2/26	Member was billed after requesting cancellation	8/3/26	Refund Fees
8/3/26	Member was unfamiliar with how the promotional pricing applied to each enrolled member and expected the total cost to be $35 for the first three months rather than $99 per member per month. Promotional pricing was explained, and the member requested cancellation.	8/4/26	Cancellation Processed
8/5/26	Prospect shared a podcast promotional code with a family member. After enrolling, the member requested to replace the family member’s promotional code with their own referral code; however, the member was not active at the time and therefore was not eligible for the referral code to be applied.	9/1/26	Process explained to member
8/6/26	Member was unfamiliar with the generosity score crowdfunding process	8/6/26	Crowdfunding process explained
8/7/26	Member was billed after requesting cancellation	8/10/26	Refund Fees
8/10/26	Member requested to change their membership start date after fees had already been charged	8/14/26	Refund Fees
8/14/26	Member created a duplicate account and was charged twice	8/17/26	Refund Fees
8/17/26	Member was billed after requesting cancellation	8/21/26	Refund Fees
8/20/26	Member was billed after requesting cancellation	8/26/26	Refund Fees
8/21/26	Member reported that the Green Price for their provider’s services did not accurately reflect the pricing they experienced with the provider.	8/27/26	Feedback provided to internal team
8/26/26	Member reported that the HealthTap provider did not align with their expectations of CrowdHealth’s approach based on the needs of the visit.	8/27/26	Explained that member is able to see any provider they choose
8/27/26	Member was billed after requesting cancellation	8/31/26	Refund Fees
8/28/26	Member removed dependents prior to the membership start date; Advocacy fees were still charged	8/28/26	Refund Fees
8/31/26	Member experienced difficulty scheduling imaging services through CrowdHealth’s suggested providers after two locations were unable to accommodate the member.	9/1/26	Member chose to obtain imaging services at a different facility

Previously diagnosed, documented, or symptomatic prior to joining

Category	Ask	Reason
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported symptoms started 18 months prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 1 month prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 1 month prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Medical records showed symptoms existed for 3 weeks prior to start date
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 1 month prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Medical records showed symptoms existed for 3 weeks prior to start date
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 5 months prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported symptoms started 3 days prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported symptoms started 1 month prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 1 month prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported symptoms started 11 days prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 16 years prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 1 month prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported symptoms started 2 years prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms were Previously Documented, Diagnosed, or Symptomatic within five (5) years of joining CrowdHealth
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported symptoms started 5 months prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 12 months prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 1 month prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 1 month prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 1 month prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 1 month prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 17 days prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 14 days prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 10 years prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported symptoms started 19 days prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported symptoms were Previously Documented, Diagnosed, or Symptomatic within five (5) years of joining CrowdHealth
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 1 month prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported symptoms started 3 months prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 1 month prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported symptoms started 2 years prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 1 month prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 1 month prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 1 month prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 1 month prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported symptoms started 4 months prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported symptoms started 6 1/2 years prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Medical records showed symptoms existed for 3 weeks prior to start date
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported symptoms started 19 months prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported symptoms started 1 month prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported symptoms started 2 years prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 6 months prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 19 days prior to start date.

CrowdHealth is a financial technology company, not a bank. Banking services are provided by Regent Bank, Member FDIC. FDIC insurance only covers failure of insured depository institutions. Certain conditions must be satisfied for pass-through FDIC deposit insurance to apply.

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