Transparency Files
December 2025
Bills Submitted
2,295
submitted this month
Bills Funded
99.9%
of eligible bills funded this month
Health Events
Injury
40.8%
Pregnancy
24.4%
Illness
10.4%
Wellness
16.1%
Other
8.4%
Average Ask This Month
Ages 0-54
$95
Ages 55-64
$185
Families (4+ Members)
$275
Ineligible Bills Submitted
3.39%
of submitted bills
ineligible for funding
ineligible for funding
Top 5 Ineligible Reasons
1
Annual Wellness Maximum Exceeded
2
Previously diagnosed, documented, or symptomatic prior to joining
3
Date of Service was prior to joining
4
Prepayment for multi-visit membership
5
Supplements
Total Amount Crowdfunded
$21,184,256
across time
Average Time to Funding
6.99
Average days from a complete bill being submitted to all funds delivered into members account
Median Time to Account
7.00
Median days from a complete bill being submitted to all funds delivered into members account
Complaints Log
Complaints received this month by category.
| Date of Complaint | Complaint Category | Date of Resolution | Resolution Category |
|---|---|---|---|
| 12/1/25 | Promo code was not applied correctly | 1/1/26 | Promo time extended for member |
| 12/9/25 | Enrollment glitch prevented the Member from being able to select a start date | 12/12/25 | Tech activated member |
| 12/11/25 | Member received a message that their identification could not be verified | 12/18/25 | Tech fixed issue |
| 12/13/25 | Member did not receive activation emaile | 12/18/25 | Member decided to cancel and was refunded |
| 12/22/25 | Tech fixed issue and member was refunded | 12/23/25 | Tech activated member |
| 12/30/25 | Member was unable to cancel | 1/6/26 | Tech cancelled member and refunded January advocacy fee |
