Transparency Files

July 2026

Bills Submitted

3,626

submitted this month

Bills Funded

100.00%

of eligible bills funded this month

Health Events

Injury

41.7%

Pregnancy

23.9%

Illness

13.5%

Wellness

12.7%

Other

8.2%

Average Ask This Month

Ages 0-54

$75

Ages 55-64

$150

Families (4+ Members)

$225

Ineligible Bills Submitted

3.42%

of submitted bills
ineligible for funding

Top 5 Ineligible Reasons

Previously diagnosed, documented, or symptomatic prior to joining

Submitted more than 6 months past the date of service

Annual Wellness maximum exceeded

Dental care outside of Annual Wellness

Psychotherapy outside of virtual talk therapy

Total Amount Crowdfunded

$34,246,504

across time

Average Time to Funding

7.93

Average days from a complete bill being submitted to all funds delivered into members account

Median Time to Account

Median days from a complete bill being submitted to all funds delivered into members account

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Complaints Log

Date of Complaint	Complaint Category	Date of Resolution	Resolution Category
7/9/26	Member attempted to cancel, cancellation was not completed before member was billed again	7/9/26	Refund Request
7/10/26	Member created new bank account and failed to set new account as the default account. Advocacy fee was pulled from the account set as default and was charged an overdraft by their bank.	7/10/26	Refund Request
7/13/26	Member experienced error screens while verifying bank account during enrollment	7/20/26	Process Communication
7/24/26	Member did not find the Green Price for their Provider's Services to be accurate based on the providers experience.	7/27/26	Process Communication
7/24/26	Member removed member from account changing their monthly cost from 4 member to 3 members. Member was unfamiliar with the pricing structure.	7/30/26	Process Communication
7/28/26	Member was unfamiliar with the Find A Doc request process and requested cancellation	7/28/26	Cancellation
7/29/26	Member did not find the Find A Doc results sufficient for their request	8/6/26	Process Communication
7/30/26	The Virtual Care Advocate didn't give adequate time to respond to the questions before starting over with the beginning questions.	7/30/26	Tech Fix Issued
7/31/26	Member attempted to cancel, cancellation was not completed before member was billed again	8/4/26	Refund Request

Previously diagnosed, documented, or symptomatic prior to joining

Category	Ask	Reason
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported symptoms started 2 days prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported symptoms started 2 months prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 3 years prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 8 days prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Medical records showed symptoms existed for 3 months prior to start date
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 2 months prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 3 years prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Medical records showed symptoms existed for 20 months prior to start date
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Medical records showed symptoms existed for 1 year prior to start date
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Pregnancy is outside of 300 days.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 8 years prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Medical records showed symptoms existed for 8 months prior to start date
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 3 years prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 1 month prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Medical records showed symptoms existed for 8 months prior to start date
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Medical records showed symptoms existed for 4 years prior to start date
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Determination overruled and needs to be processed as Annual Wellness Event
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported symptoms started 2 month prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 1 month prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 2 days prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported symptoms started 1 day prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Medical records showed symptoms existed for 20 months prior to start date

CrowdHealth is a financial technology company, not a bank. Banking services are provided by Regent Bank, Member FDIC. FDIC insurance only covers failure of insured depository institutions. Certain conditions must be satisfied for pass-through FDIC deposit insurance to apply.

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