Transparency Files
March 2026
Bills Submitted
2,928
submitted this month
Bills Funded
99.96%
of eligible bills funded this month
Health Events
Injury
37.9%
Pregnancy
31.7%
Illness
10.6%
Wellness
11.7%
Other
8.0%
Average Ask This Month
Ages 0-54
$95
Ages 55-64
$190
Families (4+ Members)
$285
Ineligible Bills Submitted
3.18%
of submitted bills
ineligible for funding
ineligible for funding
Top 5 Ineligible Reasons
1
Previously diagnosed, documented, or symptomatic prior to joining
2
Annual Wellness maximum exceeded
3
Date of service prior to joining
4
Dental care outside of Annual Wellness
5
Supplements
Total Amount Crowdfunded
$26,053,577
across time
Average Time to Funding
7.3
Average days from a complete bill being submitted to all funds delivered into members account
Median Time to Account
6
Median days from a complete bill being submitted to all funds delivered into members account
Complaints Log
Complaints received this month by category.
| Date of Complaint | Complaint Category | Date of Resolution | Resolution Category |
|---|---|---|---|
| 3/2/2026 | Member pushed back start date. | 3/4/2026 | Refunded advocacy fees |
| 3/2/2026 | Member pushed back start date. | 3/4/2026 | Refunded advocacy fees |
| 3/4/2026 | Member aged out but was still billed advocacy fees | 3/26/2026 | Refunded advocacy fees |
| 3/6/2026 | Member pushed back start date. | 3/8/2026 | Refunded advocacy fees |
| 3/10/2026 | Member created duplicate accounts | 3/31/2026 | Refunded advocacy fees |
| 3/13/2026 | Member pushed back start date. | 3/20/2026 | Refunded advocacy fees |
| 3/17/2026 | Member created duplicate accounts | 3/18/2026 | Refunded advocacy fees |
| 3/24/2026 | Member aged out but was still billed advocacy fees | 3/24/2026 | Refunded advocacy fees |
| 3/26/2026 | Member decided to cancel. | 3/28/2026 | Refunded advocacy fees |
| 3/31/2026 | Member deactivated dependent but was still billed advocacy fees. | 3/31/2026 | Refunded advocacy fees and issued tech fix for bug |
