Crowdfunding Results
October 2025
Bills Submitted
1,346
submitted this month
Bills Funded
99.9%
of eligible bills funded this month
Health Events
Injury
50.5%
Pregnancy
22.9%
Illness
11.6%
Wellness
10.5%
Other
4.4%
Average Ask This Month
Ages 0-54
$85
Ages 55-64
$165
Families (4+ Members)
$245
Ineligible Bills Submitted
4.27%
of submitted bills
ineligible for funding
ineligible for funding
Top 5 Ineligible Reasons
1
Annual Wellness Maximum Exceeded
2
Date of Service was prior to joining
3
Previously diagnosed, documented, or symptomatic prior to joining
4
Dental Care outside of Annual Wellness
5
Supplements
Total Amount Crowdfunded
$18,593,569
across time
Average Time to Funding
6.54
Average days from a complete bill being submitted to all funds delivered into members account
Median Time to Account
7.00
Median days from a complete bill being submitted to all funds delivered into members account
Complaints Log
Complaints received this month by category.
| Date of Complaint | Complaint Category | Date of Resolution | Resolution Category |
|---|---|---|---|
| 10/6/25 | Member unable to scroll down on the VCA | 10/20/25 | Tech issued a fix |
| 10/7/2025 | App showed low generosity score | 10/8/2025 | Tech issued a fix |
| 10/7/2025 | Member did not receive the welcome email | 10/8/2025 | Tech issued a fix |
| 10/7/2025 | Member was unable to update their own referral code | 10/8/2025 | Tech issued a fix |
| 10/8/2025 | App showed low generosity score | 10/9/2025 | Tech issued a fix |
| 10/14/25 | Member unable to withdraw funds | 10/14/2025 | Funds released to member |
| 10/20/2025 | Member was unable to create a login | 10/20/2025 | Tech issued a fix |
| 10/20/2025 | Member unable to create an event | 10/23/2025 | Member deleted and reinstalled app |
| 10/27/2025 | Promo code page was still active and member tried to sign up with that code | 10/29/2025 | Provided member with a new code |
| 10/31/2025 | Member unable to view events | 11/11/2025 | Tech issued a fix |
