Transparency Files

October 2026

Bills Submitted

4,206

submitted this month

Bills Funded

99.88%

of eligible bills funded this month

Health Events

Injury

44.0%

Pregnancy

26.4%

Illness

13.8%

Wellness

10.7%

Other

5.1%

Average Ask This Month

Ages 0-54

$105

Ages 55-64

$210

Families (4+ Members)

$315

Ineligible Bills Submitted

3.04%

of submitted bills
ineligible for funding

Top 5 Ineligible Reasons

Annual Wellness Maximum Exceeded

Previously diagnosed, documented, or symptomatic prior to joining

Supplements

Sick visit on newborn wellness

Submitted more than 6 months past the date of service

Total Amount Crowdfunded

$43,325,856

across time

Average Time to Funding

7.44

Average days from a complete bill being submitted to all funds delivered into members account

Median Time to Account

Median days from a complete bill being submitted to all funds delivered into members account

Loading crowdfunding results...

Complaints Log

Date of Complaint	Complaint Category	Date of Resolution	Resolution Category
10/1/26	Member completed enrollment but didn't think they did	11/3/26	Refund Fees
10/1/26	Member unhappy that cost increased after promo code period ended	10/29/26	Member received explaination of promo pricing versus regular pricing and the difference between Advocacy and Crowdfunding Requests.
10/1/26	Former member was unable to rejoin	10/19/26	Tech Fix Issued
10/2/26	Monthly charges taken from previous payment method	10/30/26	Tech Fix Issued
10/5/26	Member completed enrollment but didn't think they did	10/9/26	Refund Fees
10/7/26	Member requested to change their membership start date after fees had already been charged	11/5/26	Refund Fees
10/7/26	Member was billed after requesting cancellation	10/12/26	Refund Fees
10/16/26	Member was billed after requesting cancellation	10/16/26	Refund Fees
10/17/26	Member created a duplicate account and was charged twice	10/20/26	Refund Fees
10/19/26	Member thought they were charged twice in the month of October 2026 for crowdfunding, over the max amount.	10/20/26	Help Desk confirmed with the member that both crowdfunding requests were declined by the member so no money actually left their account
10/19/26	Member expected crowdfunding to be $39 per month not per member per month during promotional period	10/21/26	Member was educated on promotional pricing for the first three months
10/21/26	Member was billed after requesting cancellation	11/3/26	Tech Fix Issued and fees refunded
10/23/26	Member unable to withdraw funds from a bill	10/23/26	Member is not the primary - educated member that only the Primary member can withdraw funds from mobile app.
10/25/26	Member prefers to submit documents and bill from a desktop versus mobile device	10/26/26	Tech Fix Issued - Website has now been updated to allow members to upload.
10/25/26	Promo code pricing was not applied to first month charges	11/2/26	Refund Fees
10/26/26	Member was unfamiliar with how the generosity score is applied and how it affects crowdfunding and requested cancellation	11/3/26	Cancellation processed and fees refunded
10/29/26	Member was billed after requesting cancellation	10/30/26	Refund Fees
10/31/26	Member was unable to cancel membership	11/2/26	Tech Fix Issued and fees refunded

Previously diagnosed, documented, or symptomatic prior to joining

Category	Ask	Reason
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported that symptoms were present 8 months prior to MSD
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported that symptoms were present 1 month before MSD
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported that symptoms were present 1 month before MSD
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported that symptoms were present 8 months prior to MSD
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported that symptoms were present 8 months prior to MSD
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported that symptoms were present 1 month before MSD
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported that symptoms were present within 5 years of joining CrowdHealth
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported that symptoms were present 17 years prior to MSD
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reports that symptoms were present 2 years prior to MSD
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Medical records show that symptoms were present 7 years prior to MSD
Previously diagnosed, documented, or symptomatic prior to joining	>$10,000	Medical records show that symptoms were present 1 year prior to MSD
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Medical records show that symptoms were present 5 years prior to MSD
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported that symptoms were present 33 months before MSD
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported that symptoms were present 1 month before MSD

CrowdHealth is a financial technology company, not a bank. Banking services are provided by Regent Bank, Member FDIC. FDIC insurance only covers failure of insured depository institutions. Certain conditions must be satisfied for pass-through FDIC deposit insurance to apply.

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