Crowdfunding Results
September 2025
Bills Submitted
1,198
submitted this month
Bills Funded
99.9%
of eligible bills funded this month
Health Events
Injury
40.5%
Pregnancy
34.3%
Illness
10.8%
Wellness
9.5%
Other
4.9%
Average Ask This Month
Ages 0-54
$85
Ages 55-64
$170
Families (4+ Members)
$255
Ineligible Bills Submitted
2.67%
of submitted bills
ineligible for funding
ineligible for funding
Top 5 Ineligible Reasons
1
Annual Wellness Maximum Exceeded
2
Date of Service was prior to joining
3
Massage Therapy
4
Previously diagnosed, documented, or symptomatic prior to joining
5
Dental Care outside of Annual Wellness
Total Amount Crowdfunded
$17,567,696
across time
Average Time to Funding
6.72
Average days from a complete bill being submitted to all funds delivered into members account
Median Time to Account
7.00
Median days from a complete bill being submitted to all funds delivered into members account
Complaints Log
Complaints received this month by category.
| Date of Complaint | Complaint Category | Date of Resolution | Resolution Category |
|---|---|---|---|
| 9/4/25 | Member unable to log in | 9/8/25 | Tech issued a fix |
| 9/4/25 | Member unable to withdraw funds | 9/10/25 | Funds released to member |
| 9/8/25 | Member unable to withdraw funds | 9/10/25 | Funds released to member |
| 9/9/25 | Member unhappy with the processing fees | 9/9/25 | Explained payment processing fees to member and offered alternatives |
| 9/11/25 | Member unable to withdraw funds | 9/12/25 | Funds released to member |
| 9/25/25 | Promo code was not applied correctly | 10/1/25 | Extended promo code duration additional month |
| 9/26/25 | App crashing when member tries to create new event | 9/30/25 | Tech issued a fix |
| 9/27/25 | App crashing when member tries to create new event | 9/30/25 | Tech issued a fix |
| 9/28/25 | App crashing when member tries to create new event | 9/30/25 | Tech issued a fix |
| 9/28/25 | App crashing when member tries to create new event | 9/30/25 | Tech issued a fix |
| 9/29/25 | App crashing when member tries to create new event | 9/30/25 | Tech issued a fix |
| 9/29/25 | App crashing when member tries to create new event | 9/30/25 | Tech issued a fix |
| 9/29/25 | App crashing when member tries to create new event | 9/30/25 | Tech issued a fix |
| 9/29/25 | App crashing when member tries to create new event | 9/30/25 | Tech issued a fix |
| 9/30/25 | App crashing when member tries to create new event | 9/30/25 | Tech issued a fix |
| 9/30/25 | App crashing when member tries to create new event | 9/30/25 | Tech issued a fix |
| 9/30/25 | App crashing when member tries to create new event | 9/30/25 | Tech issued a fix |
