Transparency Files

September 2026

Bills Submitted

4,041

submitted this month

Bills Funded

100.00%

of eligible bills funded this month

Health Events

Injury

44.0%

Pregnancy

25.4%

Illness

13.9%

Wellness

10.7%

Other

6.1%

Average Ask This Month

Ages 0-54

$95

Ages 55-64

$190

Families (4+ Members)

$285

Ineligible Bills Submitted

4.01%

of submitted bills
ineligible for funding

Top 5 Ineligible Reasons

Previously diagnosed, documented, or symptomatic prior to joining

Annual Wellness Maximum Exceeded

Supplements

Submitted more than 6 months past the date of service

Dental care outside of Annual Wellness

Total Amount Crowdfunded

$39,908,314

across time

Average Time to Funding

8.29

Average days from a complete bill being submitted to all funds delivered into members account

Median Time to Account

Median days from a complete bill being submitted to all funds delivered into members account

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Complaints Log

Date of Complaint	Complaint Category	Date of Resolution	Resolution Category
9/1/26	Member passed away - family requested account closure	9/10/26	Refund Fees
9/1/26	Member removed dependents prior to the billing date; Advocacy fees were still charged	9/2/26	Refund Fees
9/1/26	Member was billed after requesting cancellation	9/10/26	Refund Fees
9/1/26	Member was billed incorrect amount due to discount not being correctly applied	9/3/26	Refund Fees
9/2/26	Member removed dependents prior to the billing date; Advocacy fees were still charged	9/3/26	Refund Fees
9/2/26	Member was billed after requesting cancellation	9/3/26	Refund Fees
9/2/26	Member was billed after requesting cancellation	9/4/26	Refund Fees
9/3/26	Member was billed after requesting cancellation	9/8/26	Refund Fees
9/4/26	Member's payment method with HealthTap could not be processed. Member could not locate a HealthTap customer service phone number. Member claims that CrowdHealth offers 24/7 customer service in the app.	9/4/26	Care Advocate shared HealthTap support email address to resolve payment method issue. Care Advocate shared that members have access to the virtual care platform through the app 24/7 as well as the Virtual Care Advocate
9/9/26	Member created a duplicate account and was charged twice	9/21/26	Refund Fees
9/10/26	Member requested help with access to app for his spouse. Member said instructions were unclear to use the member portal via the website and not CrowdHealth app	9/10/26	Instructions shared with the member on how to invite spouse to login to website. Knowledge Base articles were updated to be more clear in instructing members to go to the member portal via the website to invite family members to login to app.
9/10/26	Member requested to change their membership start date after fees had already been charged	9/14/26	Refund Fees
9/17/26	Member created a duplicate account and was charged twice	9/17/26	Refund Fees
9/21/26	Member requested bills be resolved that were being reviewed	9/21/26	Crowdfund Specailsts resolved bills that were missing information waiting to be provided by the member
9/21/26	Member requested to change their membership start date after fees had already been charged	9/22/26	Refund Fees
9/21/26	Virtual Care Adovcate chatbot requested information about medical bill the member uploaded. Member wanted the Virtual Care Advocate to pull the information he was asking about from the medical bill he already submitted.	9/21/26	Bug submitted to tech team to review information the Virtual Care Advocate has access to.
9/23/26	Member was unable to cancel membership	9/25/26	Membership cancelled on member's behalf
9/27/26	Member requested to change their membership start date after fees had already been charged	9/28/26	Refund Fees
9/28/26	Member was unfamiliar with crowdfunding request settings	9/28/26	Crowdfunding request settings explained and member cancelled.

Previously diagnosed, documented, or symptomatic prior to joining

Category	Ask	Reason
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 2 years prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported symptoms started 2 weeks prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 2 years prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 4 years prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 2 years prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 2 years prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 2 years prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported symptoms started 19 days prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 6 years prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 1 month prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported symptoms started 4 months prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported symptoms started 2 months prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 5 months prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 4 months prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 1 month prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 5 months prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Medical records showed symptoms existed for 6 weeks prior to start date
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 3 months prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 3 months prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 19 days prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 4 months prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 13 months prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Medical records showed symptoms existed for 6 weeks prior to start date
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 2 years prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 2 years prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Medical records showed symptoms existed for 6 weeks prior to start date
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 1 month prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported symptoms started 4 years prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 2 years prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 2 years prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 2 years prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Medical records showed symptoms existed for 6 weeks prior to start date
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 5 months prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Medical records showed symptoms existed for 2 years prior to start date
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 7 months prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 4 months prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	>$10,000	member self reported symptoms started 17 days prior to start date
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 2 years prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 2 weeks prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Medical records showed symptoms existed for 3 months prior to start date
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported symptoms started 19 days prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	Between $500 and $10,000	Member self reported symptoms started 1 month prior to start date.
Previously diagnosed, documented, or symptomatic prior to joining	<$500	Member self reported symptoms started 3 years prior to start date.

CrowdHealth is a financial technology company, not a bank. Banking services are provided by Regent Bank, Member FDIC. FDIC insurance only covers failure of insured depository institutions. Certain conditions must be satisfied for pass-through FDIC deposit insurance to apply.

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